At Michelle Digital (https://michelledigital.site/), we stand behind the quality of our bathroom tiles and related products. Our warranty policies are designed to give you peace of mind and ensure that your purchase meets your expectations.

1. Product Warranty

All tiles purchased from Michelle Digital are covered by a limited manufacturer warranty against defects in material and workmanship. This warranty ensures that your tiles are free from manufacturing defects that would affect their normal use under proper installation conditions.

Warranty Coverage Includes:

  • Cracks or chips caused by manufacturing defects
  • Defective glaze or finish
  • Color inconsistencies due to production

Warranty Exclusions:

  • Damage caused by improper installation, misuse, accidents, or normal wear and tear
  • Tiles altered, cut, or modified after purchase
  • Damage caused by exposure to extreme conditions not recommended for the product

2. Warranty Period

The warranty period for Michelle Digital tiles is one year from the date of purchase. Please keep your original invoice or proof of purchase, as it is required to process any warranty claim.

3. Filing a Warranty Claim

If you believe your tile is defective, follow these steps:

  1. Contact our customer support team at support@michelledigital.site or +1 236 815 352 803.
  2. Provide your order number, proof of purchase, and photos showing the defect.
  3. Our team will review your claim and guide you through the replacement or refund process.

4. Replacement or Refund

If a warranty claim is approved:

  • We may provide a replacement tile or tiles of equivalent type, size, and quality.
  • If replacement is not possible, a refund may be issued for the defective items.
  • Shipping costs for defective products returned to Michelle Digital will be covered if the defect is verified.

5. Limitations

  • This warranty is limited to tiles purchased from Michelle Digital and does not apply to products bought from third-party sellers.
  • Michelle Digital is not responsible for incidental or consequential damages, including installation costs or labor charges.

6. Contact Us

For warranty inquiries or assistance:

Michelle Digital
📍 Address: 1018 Eureka Rd, West Virginia 26639, USA
📧 Email: support@michelledigital.site
📞 Telephone: +1 236 815 352 803