At Michelle Digital (https://michelledigital.site/), we are committed to ensuring that our customers are satisfied with their purchases. This Refund and Return Policy outlines the procedures and conditions for returning products and obtaining refunds.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, undamaged, and in their original packaging.
  • Returns must be requested within 30 days of receiving the order.
  • Proof of purchase (order number or invoice) is required for all returns.

Note: Customized or cut-to-size tiles are not eligible for return unless defective.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or installed tiles
  • Tiles damaged after delivery due to improper handling or installation
  • Special orders or customized products (unless defective)

3. How to Initiate a Return

To start a return:

  1. Contact our customer support team at support@michelledigital.site or +1 236 815 352 803.
  2. Provide your order number, item details, and reason for return.
  3. Our team will provide instructions for returning the product.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method within 7–10 business days.
  • Shipping costs are generally non-refundable unless the return is due to a defective or incorrect product provided by Michelle Digital.

5. Exchanges

If you received a defective or incorrect item, we can provide an exchange for the same product, subject to availability. Contact our support team for guidance on exchanges.

6. Shipping Returns

  • Customers are responsible for return shipping unless the product is defective or incorrect.
  • We recommend using a trackable shipping service for all returns. Michelle Digital is not responsible for items lost during return shipping.

7. Damaged or Defective Items

  • Inspect your order upon delivery. If any item is damaged or defective, contact us immediately with photos and details.
  • Michelle Digital will arrange for a replacement or refund at no additional cost if the claim is verified.

8. Contact Us

For any questions or support regarding refunds or returns, please reach out to us:

Michelle Digital
📍 Address: 1018 Eureka Rd, West Virginia 26639, USA
📧 Email: support@michelledigital.site
📞 Telephone: +1 236 815 352 803