Frequently Asked Questions

Michelle Digital specializes in premium bathroom tiles, including ceramic, porcelain, and mosaic tiles suitable for floors, walls, backsplashes, and showers.

Currently, we only ship within the United States. We may expand international shipping options in the future.

Orders are typically processed within 1–3 business days after payment confirmation.

 

We offer Standard Shipping (5–7 business days), Expedited Shipping (2–4 business days), and local/regional delivery where available.

Once your order is shipped, you will receive a tracking number via email to monitor your shipment with the carrier.

 

We accept Credit/Debit Cards (Visa, MasterCard, AmEx, Discover), PayPal, Apple Pay / Google Pay, and Bank Transfers for large or commercial orders.

Yes, returns and exchanges are accepted according to our Return Policy, provided the items are unused, undamaged, and in original packaging.

Yes. Our tiles are made from natural ingredients and are free from allergens, VOCs, formaldehyde, and PVC, making them safe for your home.

Absolutely. Our tiles are water-resistant, durable, and suitable for moisture-prone areas, including bathrooms, showers, and kitchens.

Many of our porcelain tiles are frost-resistant and durable, making them suitable for patios and other outdoor areas.

We provide product information, installation tips, and guidance, but professional installation is recommended for the best results.

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